What is Chat Bot AI? How It Works and Features

Chat Bot AI? How It Works and Features

Chatbots are conversational tools that can perform routine tasks efficiently. People like them because the chatbots help them get tasks done quickly and can easily focus their attention on high-level, strategic, and engaging activities that require human capabilities that cannot be replaced by machines. A chatbot is a computer program that stimulates human conversation with an end user.

Four Different types of Chatbots

1. Menu or Button-based Chatbots.

2. Rules-based Chatbots.

3. AI-powered Chatbots.

4. Voice Chatbots.

5. Generative AI Chatbots.

Features of Chatbots

• Chatbot Conversation builder.

• Customization Settings.

• Conversation Preview.

• Artificial Intelligence.

• Integrations with Other Support Tools.

• Handover of Chatbot Conversation to Operators.

• Reports & Analytics.

• Omnichannel Platform.

Also Read: Grammarly Uses and Benefits